[rt-users] Increase size of attachment when using web interaface to attach items

[Daniel Moore]

Hello,

I must have done something right going through all of the examples as I got this to work at the end of the day yesterday. Thank you all for your advice and knowledge as it proved helpful to resolve my issue.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Teddy Thomas
Sent: Thursday, August 06, 2015 1:05 AM
To: Aaron McCormack
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items

Aaron-

I think you might also need to change a setting in your RT config. This doc might be helpful: https://www.bestpractical.com/docs/rt/4.0/RT_Config.html

As a tangent, at one point, a colleague of mine mentioned looking at Dropbox integration with RT. I could put you in touch with them if you were interested in finding out more.

Hope this helps a little. Good luck.

-Teddy

On Wednesday, Aug 5, 2015 at 2:37 PM, Aaron McCormack <aaron at backblaze.com<mailto:aaron at backblaze.com>>, wrote:

I'd suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail.  Many mail servers won't like the extension even if it accepts 34MB attachments.


On Aug 5, 2015, at 10:01 AM, Daniel Moore <Daniel.Moore at osbornewood.com<mailto:Daniel.Moore at osbornewood.com>> wrote:

So I have checked my fcgid.conf file in mods-available and it is set properly

Is there any way to make the database bigger?

The logs speak about the database.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
<image001.jpg>
P: 706.282.5764<tel:706.282.5764>
F: 888.777.4304<tel:888.777.4304>
http://www.osbornewood.com<http://www.osbornewood.com/>

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 10:45 AM
To: Joanne McClintock
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items

Hello,

Thank you for  the information.

I am just very confused on where to update this. The link you gave helps me understand why I need to make changes but doesn’t really tell me where.

I am not good with Linux so I  don’t understand where mod_fcgi is?

Can you point me in the direction of where I need to make the change?


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
<image001.jpg>
P: 706.282.5764<tel:706.282.5764>
F: 888.777.4304<tel:888.777.4304>
http://www.osbornewood.com<http://www.osbornewood.com/>

From: Joanne McClintock [mailto:joanne.mcclintock at uwaterloo.ca]<mailto:%5Bmailto:joanne.mcclintock at uwaterloo.ca%5D>
Sent: Wednesday, August 05, 2015 10:30 AM
To: Daniel Moore
Subject: RE: Increase size of attachment when using web interaface to attach items

Have you checked the FcgidMaxRequestLength value for your server?  In older versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by default in versions since 2.3.6.  There’s a bit more information here:
https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com]<mailto:%5Bmailto:rt-users-bounces at lists.bestpractical.com%5D> On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 10:08 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items

Here is the error in the logs:

mod_fcgid: error reading data, FastCGI server closed connection, referrer:https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)

V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
<image001.jpg>
P: 706.282.5764<tel:706.282.5764>
F: 888.777.4304<tel:888.777.4304>
http://www.osbornewood.com<http://www.osbornewood.com/>

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] Increase size of attachment when using web interaface to attach items

Hello,

I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and click open.

Then click Update Ticket.

The item I am trying to upload is a “.exe” file that is 34 MB

It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.

PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
<image001.jpg>
P: 706.282.5764<tel:706.282.5764>
F: 888.777.4304<tel:888.777.4304>
http://www.osbornewood.com<http://www.osbornewood.com/>

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