[rt-users] Custom Field use External values based on queue

Chrilly Cheng chrilde at gmail.com
Fri Aug 7 07:40:55 EDT 2015

Hi All,

Any idea on this requirement? Is there any way doable? Please kindly
suggest, thanks.


On Tue, Aug 4, 2015 at 8:26 PM, Chrilly Cheng <chrilde at gmail.com> wrote:

> Hi All,
> I'm trying to reach a requirement that we want one global custom field,
> which is using external values that populated with some REST API, to has
> different drop-down list filtered by Queue name. Is this possible to config
> in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way to
> accomplish this requirement?
> Any comments would be appreciated. Thanks a lot.
> Best Regards,
> Chrilly
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