[rt-users] setting up auto reply to only work on certain queues.

norman norbking at live.com
Wed Aug 19 07:11:55 EDT 2015

Hello all.
I have a setup where if a ticket is created rt will send a message to 
the requester automatically. This is set up to do this for all my 
queues. However, i now have a queue that i need to turn this off on. 
Looking at global scripts i see the "on transaction create send auto 
reply" script. I can disable this by setting the stage. However, i can't 
figure out how to add a script to the queues that need the auto reply 
In other words, is it possible to have a script only work on certain 
queues and if so, what am i missing?
I can see the scripts options under each queue but that doesn't allow me 
to edit anything beyond the global scripts.

System config. rt 4.0.19, debian 7, apache webserver, and mysql.

More information about the rt-users mailing list