[rt-users] multiple customers in one RT instance?
lucio at sulweb.org
lucio at sulweb.org
Mon Aug 24 07:01:55 EDT 2015
Hello,
I'm new to RT and I provide my customers managed hosting for their
websites, email and other web applications.
I'd like to offer my customers a product like one RT queue each,
preconfigured to work with the required email addresses at the customer
internet domain. Each RT queue doesn't need any customization. I need
each customer to see only his queue.
I've read http://requesttracker.wikia.com/wiki/MultipleInstances but I'd
prefer to avoid multiple RT instances, even if they shared a common
base. I think I don't really need multiple instances and I suspect I can
go with just groups and permissions, one group for each customer,
however I'm not totally sure that's a viable solution.
Is it possible to isolate each customer on his queue using a single RT
instance?
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