[rt-users] multiple customers in one RT instance?

[Matt Zagrabelny]

On Mon, Aug 24, 2015 at 6:01 AM,  <lucio at sulweb.org> wrote:
> Hello,
>
> I'm new to RT and I provide my customers managed hosting for their websites,
> email and other web applications.
> I'd like to offer my customers a product like one RT queue each,
> preconfigured to work with the required email addresses at the customer
> internet domain. Each RT queue doesn't need any customization. I need each
> customer to see only his queue.
>
> I've read http://requesttracker.wikia.com/wiki/MultipleInstances but I'd
> prefer to avoid multiple RT instances, even if they shared a common base. I
> think I don't really need multiple instances and I suspect I can go with
> just groups and permissions, one group for each customer, however I'm not
> totally sure that's a viable solution.
>
> Is it possible to isolate each customer on his queue using a single RT
> instance?

Try:

User is privileged
User has SeeQueue right granted for their queue

Give other rights as needed.

-m