[rt-users] Help with a template

Joe Kirby kirby at umbc.edu
Wed Dec 2 10:56:30 EST 2015


Thanks Matt

When I do this ITNM-Topic: {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)} I still just get the first 1 in the list for the child ticket. It show fine in the parent ticket of course but is not transferring down to the child.

I am on 4.2.11 

I appreciate your quick responses and ideas

I included a snapshot of the parent and child in case that helped.



Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

> On Dec 2, 2015, at 10:38 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:
> 
> On Wed, Dec 2, 2015 at 9:35 AM, Joe Kirby <kirby at umbc.edu> wrote:
>> Matt
>> 
>> I appreciate the suggestion however as a non-perl programmer I am not able
>> to transition this to my template
> 
> Sure.
> 
>> I was hoping to have some command that would replace this line in the
>> template so the child ticket could receive all the values from the parent as
>> I am creating this dynamical via script/template
>> 
>> ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic’)}
> 
> Just replace the "FirstCustomFieldValue" with "CustomFieldValuesAsString".
> 
> -m

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