[rt-users] Help with a template

Joe Kirby kirby at umbc.edu
Wed Dec 2 11:30:04 EST 2015


Thank you so much!!!

This worked great

I really do appreciate it.

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

> On Dec 2, 2015, at 11:14 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:
> 
> Hi Joe,
> 
> This is a guess - as we don't make use of creating child tickets with templates. 
> 
> Replace the line, "ITNM-Topic: {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)}" with the following:
> 
> {
>  my $cf = $Tickets{TOP}->LoadCustomFieldByIdentifier('ITNM-Topic');
>  my $topics = $cf->ValuesForObject($Tickets{TOP})->ItemsArrayRef;
> 
>  join "\n",
>      map { "ITNM-Topic: " . $_->Content }
>      @$topics
>  ;
> }
> 
> The idea here is to insert into the template a line of:
> 
> ITNM-Topic: [blah]
> 
> for each value in your CF.
> 
> Alternatively to test things out, use the original line and an additional line to see if you can pass multiple values to a child ticket's CF:
> 
> ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic’)}
> ITNM-Topic: testing_multiple_values
> 
> Hopefully that child ticket will have two values in its ITNM-Topic CF.
> 
> Hope that helps!
> 
> -m
> 
> 
> On Wed, Dec 2, 2015 at 9:56 AM, Joe Kirby <kirby at umbc.edu <mailto:kirby at umbc.edu>> wrote:
> Thanks Matt
> 
> When I do this ITNM-Topic: {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)} I still just get the first 1 in the list for the child ticket. It show fine in the parent ticket of course but is not transferring down to the child.
> 
> I am on 4.2.11 
> 
> I appreciate your quick responses and ideas
> 
> I included a snapshot of the parent and child in case that helped.
> 
> <Screen Shot 2015-12-02 at 10.55.34 AM.png><Screen Shot 2015-12-02 at 10.54.57 AM.png>
> 
> Joe
> 
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT) 
> Support Response -   http://www.umbc.edu/doit <http://www.umbc.edu/doit> 
> Administration 627
> Office - 410-455-3020 <tel:410-455-3020> 
> Email - kirby at umbc.edu <mailto:kirby at umbc.edu>
>> On Dec 2, 2015, at 10:38 AM, Matt Zagrabelny <mzagrabe at d.umn.edu <mailto:mzagrabe at d.umn.edu>> wrote:
>> 
>> On Wed, Dec 2, 2015 at 9:35 AM, Joe Kirby <kirby at umbc.edu <mailto:kirby at umbc.edu>> wrote:
>>> Matt
>>> 
>>> I appreciate the suggestion however as a non-perl programmer I am not able
>>> to transition this to my template
>> 
>> Sure.
>> 
>>> I was hoping to have some command that would replace this line in the
>>> template so the child ticket could receive all the values from the parent as
>>> I am creating this dynamical via script/template
>>> 
>>> ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic’)}
>> 
>> Just replace the "FirstCustomFieldValue" with "CustomFieldValuesAsString".
>> 
>> -m
> 
> 

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