[rt-users] On Create Ticket, update Custom Filed for User

Marcelo Calado | TBS TAX Services mcalado at tbstaxservices.com
Wed Dec 2 10:09:41 EST 2015


 

Hello Everyone!

 

 

I have some ticket Custom Fields for my Queue (e.g. MobilePhone).. Works
Fine! I installed the Extension to  scan my emails to set values of custom
fields... works fine !

 

To set my Ticket Custom Fields, ok!  But...  is there a way to set another
table like "Users. MobilePhone", maybe using a new template or new scrip?
I want to do it on create a ticket from mail.

 

Thank you!

 

Marcelo Calado.

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