[rt-users] Regarding RT Extension Merge Users

bharath reddy vangoor.bharath at gmail.com
Fri Dec 11 15:46:22 EST 2015

Dear All,

I'm trying to install merge users extension with RT, for which I followed
https://github.com/bestpractical/rt-extension-mergeusers . After making the
required changes, When I merge Users I'm not able to see the tickets
assigned to the merged users. Below is the scenario it is failing :

User A with email1.
User B with email2.

I merged User B with User A. After logging into RT Web I'm not able to see
the tickets with email2 under User A. How ever If I send any new requests
from email2(User B) I'm seeing these new requests but not the old ones.

Any help or pointers to this issue will be appreciated.

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