[rt-users] ways to backup RT 4

Jim Brandt jbrandt at bestpractical.com
Wed Dec 16 10:21:02 EST 2015

Also some info in the documentation:


On 12/15/15 8:36 AM, Bob Shaker wrote:
> While we're on the subject, I attached a script (as a .txt to get around email filters, but it's a bash script) I made some time ago that will backup the /opt/rt4, and use rt-serialize to create a backup of the DB.
> The mason cache is cleared by cron every morning at 2am, and this script runs at 3am.
> External services then send everything to cloud storage once it's collected into /backup.
> I'm not sure how reliable the return code-based error checking is, so there's log collection services that check the serializer log on their own.
> I'm open to suggestions. Hope the attachment goes through.
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Matt Zagrabelny
> Sent: Monday, December 14, 2015 4:44 PM
> To: Boris Epstein <borepstein at gmail.com>
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] ways to backup RT 4
> Hi Boris,
> On Mon, Dec 14, 2015 at 3:35 PM, Boris Epstein <borepstein at gmail.com> wrote:
>> Hello listamates,
>> Is there a way - by way or a script of plugin/extension of some sort -
>> to back up the RT DB and configuration/custom images, etc. in one fell swoop?
> I'm not aware of any "one ring to rule them all" backup utility for RT. The training docs from BP reference:
> DB backups (mysql, pg, whatever)
> /opt/rt4, except /opt/rt4/var/{mason,session}_data /etc/aliases
> /etc/apache2
> wherever your cronjobs live
> fetchmail config / mail relay config /etc
> -m
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