[rt-users] script problem with ticket create.
lists at thekingstech.com
Tue Dec 22 19:04:00 EST 2015
> In the last week we upgraded our rt instance from 4.0.19 to 4.2.8
> Before the upgrade we had a script that would aupo-reply to all new
> tickets created by email unless they went to 2 queues in which we
> would not auto-reply at all.
> Since the upgrade that script is sending out a message on all ticket
> correspondence regardless of weather it's a create or not.
> The condition is set to user defined and the code in custom condition
> is as follows.
> ($self->TransactionObj->Type || '') eq 'Create'
> ($self->TicketObj->Status || '') ne 'resolved'
> ($self->TicketObj->QueueObj->Name || '') ne 'SafeSentryPro' ||
> What's wrong here or is it a different problem entirely?
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