[rt-users] Extract Custom Fields -

[Marcelo Calado | TBS TAX Services]

Hi Tony!

Thank you!

Following  your exemple, I got the same error! 

But…. I set up my mail client for plain text and my body for:

 

CustomField.{EIN}:45-1234567
CustomField.{Address}: 785, Hi Street 
CustomField.{Cell Phone}:781-999-8111 
CustomField.{City}:Stoughton 
CustomField.{First Name}:Marcelo 
CustomField.{Last Name}:Calado

 

 

And…………Works Fine….:)

What I need to do to extract from mail and assign my tickets fields?

 

Thank you So Much! 

 

 

 

From: Tony G Palomino [mailto:palomint at reed.edu] 
Sent: Tuesday, December 22, 2015 5:01 PM
To: Marcelo Calado | TBS TAX Services <mcalado at tbstaxservices.com>
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Extract Custom Fields -

 

In our instance we extract information from email headers on ticket create.  Our template looks something like:

 

RTcustomfieldname1|X-header-name-1|.*

RTcustomfieldname2|X-header-name-2|.*

RTcustomfieldname3|X-header-name-3|.*

 

I can see what you're trying to do with your template, but unfortunately don't have enough experience to know how to help further.

 

 

On Tue, Dec 22, 2015 at 1:16 PM, Marcelo Calado | TBS TAX Services <mcalado at tbstaxservices.com <mailto:mcalado at tbstaxservices.com> > wrote:

 

Hi There!

I am having trouble with RT-Extension Extract Custom Field.  

 

Anyone ever done this before and can help?  A quick help will be appreciated as we are missing critical requests

 

 

Thank you.

 

My template:

 

EIN|Body|EIN:\s*(\w+)

Address|Body|Address:\s*(\w+)

Cell Phone|Body|Cell Phone:\s*(\w+)

City|Body|City:\s*(\w+)

First Name|Body|First Name:\s*(\w+)

Last Name|Body|Last Name:\s*(\w+)

 

My body:

Ein:20-999-745
Address: 100, High Street
Cell Phone:3809
City:Stoughton
First Name:Marcelo
Last Name:Calado

 

Into my logs:

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Ein,20) added: 1324

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Ein,20) added: 1324

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Address,100) added: 1325

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Address,100) added: 1325

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Cell Phone,3809) added: 1326

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Cell Phone,3809) added: 1326

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (City,Stoughton) added: 1327

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (City,Stoughton) added: 1327

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (First Name,Marcelo) added: 1328

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (First Name,Marcelo) added: 1328

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Last Name,Calado) added: 1329

Dec 22 16:08:35 751081-tbsfryou RT: [27756] CustomFieldValue (Last Name,Calado) added: 1329

Dec 22 16:08:35 751081-tbsfryou RT: [27756] Ticket 347 created in queue 'TaxOnline' by mcalado

Dec 22 16:08:35 751081-tbsfryou RT: [27756] Failed command 'address: 100, High Street'#012Error message: Command 'address' is unknown#012#012Failed command 'ein: 20-999-745'#012Error message: Command 'ein' is unknown

Dec 22 16:08:35 751081-tbsfryou RT: [27756] Extended mailgate error: Failed command 'address: 100, High Street'#012Error message: Command 'address' is unknown#012#012Failed command 'ein: 20-999-745'#012Error message: Command 'ein' is unknown

 

 

 





 

-- 

Tony.Palomino at reed.edu <mailto:Tony.Palomino at reed.edu> 

Director, Computer User Services

Reed College

503-788-6622

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