[rt-users] script problem with ticket create.

Matt Zagrabelny mzagrabe at d.umn.edu
Wed Dec 23 13:16:32 EST 2015

On Wed, Dec 23, 2015 at 12:13 PM, norman <lists at thekingstech.com> wrote:
> Hi.
>> Thanks for the help.
>> However, that has not really fixed the issue.
>> The way the system should work is that if an email comes in and a ticket
>> is opened the requester should get an auto response.

Yep. That is "On Create". Don't disable that scrip.

 They should not get
>> another response if they reply to that ticket.
>> At this point if you reply to the ticket it is triggering an auto
>> response.

Yep. That is "On Correspond". Disable that scrip.


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