[rt-users] script problem with ticket create.
lists at thekingstech.com
Wed Dec 23 14:28:39 EST 2015
I seem to be missing something.
there is no "on correspond auto-reply to requester" script that i can
see, Only the script i laid out earlier.
If i disable the following script, it fixes the issues but also disables
my aupo-reply on create.
The script is laid out as follows with the code added that i had been
given earlier in this thread.
Condition: "user defined", with the following code in the "custom
($self->TransactionObj->Type || '') eq 'Create'
($self->TicketObj->Status || '') ne 'resolved'
(($self->TicketObj->QueueObj->Name || '') ne 'SafeSentryPro') ||
(($self->TicketObj->QueueObj->Name || '') ne
Action: "autoReply To Requesters".
Any help is appreciated.
On 12/23/2015 1:16 PM, Matt Zagrabelny wrote:
> On Wed, Dec 23, 2015 at 12:13 PM, norman <lists at thekingstech.com> wrote:
>>> Thanks for the help.
>>> However, that has not really fixed the issue.
>>> The way the system should work is that if an email comes in and a ticket
>>> is opened the requester should get an auto response.
> Yep. That is "On Create". Don't disable that scrip.
> They should not get
>>> another response if they reply to that ticket.
>>> At this point if you reply to the ticket it is triggering an auto
> Yep. That is "On Correspond". Disable that scrip.
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