[rt-users] Using 2 mail address for all ques
Asanka Gunasekera
asanka_gunasekera at yahoo.co.uk
Tue Dec 29 03:03:58 EST 2015
Hi Trevor, thank you for the reply, that is great! but as per
http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427
RT users the mail address in a particular way to sort the correspondence and comments, does this works in your case?
I am using fetchmail to retrieve mail, do I need to change the mail client? Can you direct me to an document to get this going?
I am sorry if this sounds out of the way, what are the precautions that I need to change the current set-up?
Thanks and Best Regards
--------------------------------------------
On Mon, 28/12/15, Trev <trevor at onepost.net> wrote:
Subject: Re: [rt-users] Using 2 mail address for all ques
To: "Asanka Gunasekera" <asanka_gunasekera at yahoo.co.uk>
Cc: "RT-List" <rt-users at lists.bestpractical.com>
Date: Monday, 28 December, 2015, 19:31
You can
use a shared rt-correspondance@ and rt-comment@ address. RT
will use the ticket # when reading to modify the ticket
accordingly.
I have about 30
or so queues, and I use common rt-correspondance@ and
rt-comments@ as you are asking about, without
issue.
Trev
On Mon, Dec 28, 2015 at
6:42 AM, Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
wrote:
Hi just
wondering whether it is possible to use just 2 email
addresses for all the queues. Once for correspondence and
another for comment. In my RT implementation I have about 25
queus and each queue needs minimum of 1 dedicated mail
account. If above is possible please let me know guide hot
to achieve this!
Thanks and Regards
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