[rt-users] Using 2 mail address for all ques

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Tue Dec 29 03:03:58 EST 2015

Hi Trevor, thank you for the reply, that is great! but as per 


RT users the mail address in a particular way to sort the correspondence and comments, does this works in your case?

I am using fetchmail to retrieve mail, do I need to change the mail client? Can you direct me to an document to get this going?

I am sorry if this sounds out of the way, what are the precautions that I need to change the current set-up?

Thanks and Best Regards

On Mon, 28/12/15, Trev <trevor at onepost.net> wrote:

 Subject: Re: [rt-users] Using 2 mail address for all ques
 To: "Asanka Gunasekera" <asanka_gunasekera at yahoo.co.uk>
 Cc: "RT-List" <rt-users at lists.bestpractical.com>
 Date: Monday, 28 December, 2015, 19:31
 You can
 use a shared rt-correspondance@ and rt-comment@ address. RT
 will use the ticket # when reading to modify the ticket
 I have about 30
 or so queues, and I use common rt-correspondance@  and
 rt-comments@ as you are asking about, without
 On Mon, Dec 28, 2015 at
 6:42 AM, Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
 Hi just
 wondering whether it is possible to use just 2 email
 addresses for all the queues. Once for correspondence and
 another for comment. In my RT implementation I have about 25
 queus and each queue needs minimum of 1 dedicated mail
 account. If above is possible please let me know guide hot
 to achieve this!
 Thanks and Regards

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