[rt-users] How to get different queues to send from different email addresses

Mr. Ian Mc Naught ian.mcnaught at majancollege.edu.om
Mon Feb 2 06:27:09 EST 2015


Hi

We've used RT for a while just for IT issues, now we're adding an
additional facilities queue. Everything is working to receive tickets via
email, but we can only get it to send emails through the ithelpdesk email
account regardless of queue. We're using MSMTP in order to use Google Apps
to send emails. We have two accounts configured in msmtp_wrapper.conf
ithelpdesk and facilities, but I can't see how to tell RT to use the
facilities account when sending emails from that queue, so it sends
everything as ithelpdesk.

Can anyone help?

Thanks

Ian

*Ian McNaught*
*Head of eLearning & Information Systems*
*Tel: (+968) 24730404*

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