[rt-users] How to get different queues to send from different email addresses

Guadagnino Cristiano guadagnino.cristiano at creval.it
Mon Feb 2 06:52:35 EST 2015

You could use something like this in RT_Siteconfig.pm:

Set($OverrideOutgoingMailFrom, {

 'Queue1'                                      =>      'ithelpdesk at dummy.com<mailto:ithelpdesk at dummy.com>',

 'Queue2'                                      =>      'ithelpdesk at dummy.com<mailto:ithelpdesk at dummy.com>',




 'QueueN'                                      =>      'ithelpdesk at dummy.com<mailto:ithelpdesk at dummy.com>',

 'SpecialQueue'                                =>      'facilities at dummy.com<mailto:facilities at dummy.com>'


Hope this helps.


On 02/02/2015 12:27, Mr. Ian Mc Naught wrote:

We've used RT for a while just for IT issues, now we're adding an additional facilities queue. Everything is working to receive tickets via email, but we can only get it to send emails through the ithelpdesk email account regardless of queue. We're using MSMTP in order to use Google Apps to send emails. We have two accounts configured in msmtp_wrapper.conf ithelpdesk and facilities, but I can't see how to tell RT to use the facilities account when sending emails from that queue, so it sends everything as ithelpdesk.

Can anyone help?



Ian McNaught
Head of eLearning & Information Systems
Tel: (+968) 24730404

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