[rt-users] How to get different queues to send from different email addresses

Alex Peters alex at peters.net
Mon Feb 2 15:59:18 EST 2015

If you're using a relatively newer version of RT, you can configure a
"global" From address in RT_SiteConfig.pm and queue-specific From addresses
in RT's UI.

If you've already done this then it sounds like msmtp is rewriting your
>From headers.  Maybe msmtp's auto_from setting is relevant?

If you're just relaying to an external server, can you just feed the SMTP
connection details into RT and bypass msmtp altogether?

We've used RT for a while just for IT issues, now we're adding an
additional facilities queue. Everything is working to receive tickets via
email, but we can only get it to send emails through the ithelpdesk email
account regardless of queue. We're using MSMTP in order to use Google Apps
to send emails. We have two accounts configured in msmtp_wrapper.conf
ithelpdesk and facilities, but I can't see how to tell RT to use the
facilities account when sending emails from that queue, so it sends
everything as ithelpdesk.

Can anyone help?



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