[rt-users] Autoreply Template Script

Nathan Cutler presnypreklad at gmail.com
Tue Feb 3 05:15:48 EST 2015


> So none of provide a web interface to view the status of there tickets?
If yes how do you do it?

We do provide our users access to the self-service web UI. We have the
usernames and
passwords in LDAP, and RT uses RT::Authen::ExternalAuth for
authentication. Of course,
the users must remember their credentials - however, this is not a
problem because
multiple services (not just RT) authenticate against the LDAP server.

HTH,
Nathan



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