[rt-users] Autoreply Template Script

Sam Wilson swilsonau at gmail.com
Tue Feb 3 06:02:59 EST 2015

As with Nathan, we use Shibboleth SP and apache to authenticate users
via our internal SSO connected to LDAP. This will provision their
accounts as well as provide them with "up to date" passwords.

It sounds like external auth might be an option worth considering.


On Tue, Feb 3, 2015 at 8:15 PM, Nathan Cutler <presnypreklad at gmail.com> wrote:
>> So none of provide a web interface to view the status of there tickets?
> If yes how do you do it?
> We do provide our users access to the self-service web UI. We have the
> usernames and
> passwords in LDAP, and RT uses RT::Authen::ExternalAuth for
> authentication. Of course,
> the users must remember their credentials - however, this is not a
> problem because
> multiple services (not just RT) authenticate against the LDAP server.
> HTH,
> Nathan

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