[rt-users] Set Owner on Queue Change

globo michael.obrien at globoforce.com
Tue Feb 3 07:38:11 EST 2015


I have 4 queues with staff being able to assign tickets between the queues.
Sometimes when they get passed to a different queue people forgot to assign
the ticket to someone who works on that queue. 

This messy when you run stats on that queue 

Does anyone have a script that requires users to set the owner of the ticket
to someone who manages that queue ( group ) or set it to nobody ? 

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