[rt-users] Change to SSL cert breaking incoming mail

Tim Wiley tim at marchex.com
Wed Feb 4 14:09:00 EST 2015

On 02/04/2015 10:52 AM, asas wrote:
> We recently changed to a new SSL cert with a new CA. After replacing the private key and cert, https works correctly with RT's web interface. But incoming emails get stuck in queue, with this message in exim's logs:
> 2015-02-04 10:04:23 1YJ4JK-0000LE-V7 <help at ourdomain>: rt_help_transport transport output: An Error Occurred
> 2015-02-04 10:04:23 1YJ4JK-0000LE-V7 == help at ourdomain
> R=rt_stathelp_router T=rt_stathelp_transport defer (0): Child process of rt_stathelp_transport transport returned 75 (could mean temporary error) from command: /usr/bin/rt-mailgate
> We're running RT 4.0.7-5 on Debian 7. After reverting back to the old cert, everything is working again.
> Any suggestions?
> Thanks!

If it's not a mainstream trusted CA, check out the --ca-cert option for 

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