[rt-users] changing ticket owner causes crash

Alex Vandiver alexmv at bestpractical.com
Thu Feb 5 11:39:48 EST 2015

On Thu, 5 Feb 2015 12:37:03 +0000 Alexander Reintzsch
<Alexander.Reintzsch at netsystem.de> wrote: 
> I have a problem, which seems to exist for quite some time in request
> tracker.

You didn't saw what version of RT you're running.

> Here an old description:
> http://www.gossamer-threads.com/lists/rt/users/41122
> My Problem seems to be the same.
> The user that is the owner of the ticket had been deactivated.
> Afterwards the ticket had to get a new owner. 
> I wanted to do this by changing the owner in the »People« menu of the
> ticket. This failed.
> The log showed:
> [8647] [Thu Feb  5 12:24:19 2015] [warning]: Couldn't delete cached
> group submember 29891 (/opt/rt4/sbin/../lib/RT/GroupMember.pm:343)

This is a symptom of database corruption.  Did you modify your
database by hand, or have disk problems at any point?

Back up your database, then run rt-validator --check --resolve
 - Alex

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