[rt-users] Queue Admin, not RT Admin
alex at peters.net
Thu Feb 5 14:47:38 EST 2015
You'd need to set some privileges outside the Administrators tab as well,
such as "see queue" and "show ticket summary" from memory.
On 6 Feb 2015 2:14 am, "Lewis, Valerie" <ValerieLewis at letu.edu> wrote:
> I have recently become one of the campus administrators for our RT
> system. As a result, I am fielding a lot of requests from staff for
> privledges to different queues. One in particular is a director within IT
> wanting to be admin for queues that pertain to his department. I have gone
> into the queue and went to modify user rights for queue and gave him all of
> the rights under “Rights for Administrators”. However, he not able to
> utilize any of those rights within his queues. I don’t want him to be an
> overall administrator, just over his queues. Am I missing something big?
> I haven’t found any explanation of this online anywhere. Any help would be
> greatly appreciated.
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