[rt-users] Upgrade fail

Joshua Lansford joshua.lansford at laserlinc.com
Mon Feb 9 08:17:34 EST 2015


Here is the upgrade error in full.
mysql -u root -p
create database rt4;
quit;
git clone git://github.com/bestpractical/rt.git -b stable
cd rt
autoconf
./configure > configure.log
sudo make fixdeps > fixdeps.log
make testdeps > testdeps.log
sudo make upgrade > upgrade.log 2>&1
mysql -u root -p rt4 < ../../rtbackup.sql
cat << EOF | sudo tee /opt/rt4/etc/RT_SiteConfig.pm
Set( \$DatabaseRequireSSL, '' );
Set( \$DatabaseType, 'mysql' );
Set( \$CommentAddress, '**hidden**' );
Set( \$CorrespondAddress, '**hidden**' );
Set( \$DatabaseHost, 'localhost' );
Set( \$DatabaseName, 'rt4' );
Set( \$DatabasePassword, '**hidden**' );
Set( \$DatabasePort, '' );
Set( \$DatabaseUser, 'rt_user' );
Set( \$Organization, 'public.laserlinc.com' );
Set( \$OwnerEmail, '**hidden**' );
Set( \$SendmailPath, '/usr/sbin/sendmail' );
Set( \$WebDomain, 'public.laserlinc.com' );
Set( \$WebPort, '80' );
Set( \$rtname, 'public.laserlinc.com' );
Set( \$WebPath, "/rt" );
1;
EOF
sudo make upgrade-database 2>&1 | tee upgrade-database.log

The outputs are attached.
~Joshua

On Fri, Feb 6, 2015 at 3:44 PM, Joshua Lansford <
joshua.lansford at laserlinc.com> wrote:

> Upgrading in stages did solve the problem.  I downloaded version 3.9.7
> which is the version Lifecycle was introduced.  Upgrading using this
> version and then upgrading using the latest version of the code completed
> without errors.  From the log I believe I am now on 4.2.10.
>
> I'll back up and restore the unupgraded database to reproduce the complete
> error message.
> ~Joshua
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150209/b70844be/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: upgrade-database.log
Type: text/x-log
Size: 2119 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150209/b70844be/attachment.bin>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: upgrade.log
Type: text/x-log
Size: 11537 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150209/b70844be/attachment-0001.bin>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: testdeps.log
Type: text/x-log
Size: 3383 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150209/b70844be/attachment-0002.bin>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: fixdeps.log
Type: text/x-log
Size: 3393 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150209/b70844be/attachment-0003.bin>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: configure.log
Type: text/x-log
Size: 2540 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150209/b70844be/attachment-0004.bin>


More information about the rt-users mailing list