[rt-users] Prevent users from adding CC's and AdminCC's to tickets

Cena, Stephen (ext. 300) SJC at qvii.com
Thu Feb 12 12:26:33 EST 2015


What permissions do I need to remove/enable to prevent users from modifying the CC/AdminCC lists (more specifically the AdminCC list). The audit trail of when people being added & removed is helpful, but I'd like to prevent it outright.

Stephen J. Cena
Supervisor/Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Phone: 585-544-0450 x300
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Please report email problems to: postmaster at qvii.com<mailto:postmaster at qvii.com>

QVII MIS/IT Dept - We do what we must because we can.
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