[rt-users] Prevent users from making Comments on tickets

Cena, Stephen (ext. 300) SJC at qvii.com
Fri Feb 13 13:59:35 EST 2015


Thanks to Alex Peters, Daniel Schwager, and Kenneth Crocker for their input on my question. I'm going to take a look at the book sections Kenneth sent (I've purchased the book), and go over the permissions as all have suggested. What's killing me right now is I only have the production system to work with.

Stephen J. Cena
Supervisor/Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Phone: 585-544-0450 x300
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Please report email problems to: postmaster at qvii.com<mailto:postmaster at qvii.com>

QVII MIS/IT Dept - We do what we must because we can.
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