[rt-users] Correct formatting for "respond by email" link

[Cena, Stephen (ext. 300)]

I'm trying to use HTML templates to make responding to tickets easier for my users. I'm having a problem creating a link to generate an email. The code I have is:

<tr><td>You have the ability to <a href="mailto:{$Ticket->QueueObj->CorrespondAddress}?subject=[{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]">update this ticket via email</a>.</td></tr>

This always will generate a new ticket. If I add the   in front of the #{$Ticket->id}, that at least puts the space in but same results. I've tried adding an "RE: " in front as well, and it still causes a new ticket.

If I do a Reply from the Autoreply email I get when the ticket is created, strip off the subject & just leave the queue tag the ticket gets updated correctly.

What am I doing wrong?

Stephen J. Cena
Supervisor/Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Phone: 585-544-0450 x300
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Please report email problems to: postmaster at qvii.com<mailto:postmaster at qvii.com>

QVII MIS/IT Dept - We do what we must because we can.
"Thank you for helping us help you help us all."
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