[rt-users] delete or move a correspondence

[Alex Peters]

rt-shredder can be used to delete individual transactions from a ticket,
such as correspondence:
https://www.bestpractical.com/docs/rt/4.2/RT/Shredder.html

A more hacky method is discussed here:
http://www.gossamer-threads.com/lists/rt/users/79279#79279

I'm not aware of any supported way to move correspondence (short of merging
two tickets).

On Fri, 20 Feb 2015 at 06:46 Edsall, William (WJ) <WJEdsall at dow.com> wrote:

>  Is it possible to delete or move a ticket correspondence?
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> William
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