[rt-users] ticket rejected still bold in list

[Alex Peters]

Could you please clarify this question?

I believe that the formatting of tickets in search result lists is governed
by the search display format for all tickets in the list, and can't be
changed based on individual ticket attributes.

On Thu, 19 Feb 2015 at 20:07 Luca Ferrari <fluca1978 at infinito.it> wrote:

> Hi all,
> this could sound trivial, but if I reject tickets they remain still
> bolded in the list (e.g., dashboard list).
> I would like to have bolded only new tickets (not yet
> commented/opened), is this possible or am I missing something in the
> workflow?
>
> Thanks,
> Luca
>
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