[rt-users] Set priority - On queue change

Alex Peters alex at peters.net
Fri Feb 27 23:04:04 EST 2015


Simply create a scrip in RT's admin interface for the relevant
queue/queues, with a condition of On Queue Change and an action of User
Defined.

Leave Custom Condition blank.  Place this in Custom Action Preparation Code:

1;

and place this in Custom Action Commit Code:

$Ticket->SetPriority(5);

where 5 is your desired priority.

On Thu, 12 Feb 2015 at 22:40 globo <michael.obrien at globoforce.com> wrote:

> Hi Kenneth,
> Thanks for the suggestion.
> Would you have a script that would be able to do this that I could test ?
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> View this message in context: http://requesttracker.8502.n7.
> nabble.com/Set-priority-On-queue-change-tp59579p59583.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
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