[rt-users] problem in RT

Alex Peters alex at peters.net
Wed Jan 14 08:35:42 EST 2015


It sounds like something is repeatedly modifying the permission of your
RT_SiteConfig.pm file such that RT can't read it.  I don't think RT would
be doing that.  How often is this happening for you?  Are you performing
any particular steps before this occurs?

On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson <rraineyjay at gmail.com> wrote:

> Hello,
>
> I have this issue with my RT most often the RT looses connectivity the RT
> database and when that happens I have to change the permission of the file
> RT_SitecConfig.pm in the /opt/rt4/etc folder.
> I want to fix that problem once and for all, please help
>
> thanks for your attention
>
> On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters <alex at peters.net> wrote:
>
>> If I understand you correctly, you need to make your user "privileged."
>> Unprivileged users are forced to use the Self Service area.
>>
>> I don't know what you mean by 'edit "username" to "user"'.  Are you
>> trying to change the visible wording on the login page?
>>
>> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh <sshguard at ymail.com>
>> wrote:
>>
>>>
>>> Hi
>>> When I change the login page ( for example I want to edit "username" to
>>> "user" ) I have a problem, when I want to login to RT with every device I
>>> have redirected to selfservice automatically. Please help me that why this
>>> happened?
>>> Thanks for your attention.
>>>
>>>
>
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