[rt-users] problem in RT

Alex Peters alex at peters.net
Wed Jan 14 17:40:48 EST 2015

To be clear, the UNIX permissions of that file are changing almost every

What are they changing to in order to cause RT to fail, and what are you
changing them back to?

On Thu, 15 Jan 2015 3:19 am Lorraine Johnson <rraineyjay at gmail.com> wrote:

> This happens mostly in the mornings when i go to the office, even before
> the day's work starts.
> On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters <alex at peters.net> wrote:
>> It sounds like something is repeatedly modifying the permission of your
>> RT_SiteConfig.pm file such that RT can't read it.  I don't think RT would
>> be doing that.  How often is this happening for you?  Are you performing
>> any particular steps before this occurs?
>> On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson <rraineyjay at gmail.com>
>> wrote:
>>> Hello,
>>> I have this issue with my RT most often the RT looses connectivity the
>>> RT database and when that happens I have to change the permission of the
>>> file RT_SitecConfig.pm in the /opt/rt4/etc folder.
>>> I want to fix that problem once and for all, please help
>>> thanks for your attention
>>> On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters <alex at peters.net> wrote:
>>>> If I understand you correctly, you need to make your user
>>>> "privileged."  Unprivileged users are forced to use the Self Service area.
>>>> I don't know what you mean by 'edit "username" to "user"'.  Are you
>>>> trying to change the visible wording on the login page?
>>>> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh <sshguard at ymail.com>
>>>> wrote:
>>>>> Hi
>>>>> When I change the login page ( for example I want to edit "username"
>>>>> to "user" ) I have a problem, when I want to login to RT with every device
>>>>> I have redirected to selfservice automatically. Please help me that why
>>>>> this happened?
>>>>> Thanks for your attention.
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