[rt-users] setting a password for a user

[Alex Peters]

The discussion thread you've linked to concerns LDAP, and doesn't seem
relevant to your case.

If you have the correct privileges (which you seem to), the Modify screen
for another user will have three password boxes: the top one for you to
confirm your password, and the bottom two to actually change the user's
password.  I assume that the requirement to enter your own password at this
stage is for added security, i.e. to prevent someone else using your
logged-in account to gain access to other people's accounts.

Does this resolve things?

On 16 January 2015 at 14:27, Boris Epstein <borepstein at gmail.com> wrote:

> Hello all,
>
> I am a user who has administrative privileges within my RT installation.
> That is usually enough but now an situation has come up that I need to
> alter an RT password for a user and it has turned out that I need to do
> that but can't - at least not easily.
>
> Here is a discussion I found on the topic:
>
> http://www.gossamer-threads.com/lists/rt/users/99177
>
> So it looks like I need to either create/activate user "root" and create a
> password for that user (not sure exactly how to do that) or I need to
> change my own password - why should I?
>
> At any rate, any insight into what the logic is behind things being this
> way would be very helpful. Same for practical advice on how to set things
> up in such a way that admin users can modify other users' passwords by
> default though the web GUI.
>
> Thanks in advance.
>
> Cheers,
>
> Boris.
>
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