[rt-users] Warning in the articles overview page

[Alex Vandiver]

On Mon, 26 Jan 2015 11:46:09 +0000 Guadagnino Cristiano
<guadagnino.cristiano at creval.it> wrote:
> I have found this code, that tests if the warning needs to be shown:
> 
> my $Classes = RT::Classes->new( $session{'CurrentUser'} );
> $Classes->LimitToEnabled();
> $Classes->RowsPerPage(1);
> return if $Classes->First;
> 
> If I understand correctly, if there is at least one class for which
> the CurrentUser is enabled, the warning is *not* shown. However, I
> see the warning even though I am enabled to see two classes, and I
> can correctly see/edit/create articles in those classes.
> 
> I do not have this problem is my test environment, where I did do the
> upgrade but I did NOT reconfigure groups and queues like I did in
> production. So I beleieve the problem is related to some missing
> permission, but I cannot find any.

Ah -- I believe I know.  While tickets do their ACL at the database
level by default in 4.2, the same is not true of Articles and Classes.
As such, your user likey does not have permission to see the _first_
enabled class that is returned, which results in the warning message
being shown.

Pushing Class ACLs down into SQL would be one fix (though quite
complex).  The simpler fix is likely to remove the ->RowsPerPage, as
doing a query for all enabled Classes is not, by any means, a large
query for most instances.
 - Alex