[rt-users] Cancel "Resolve" transaction based on custom fields

[Jasper Olbrich]

Hello,

I want to cancel or undo the "Mark as Resolved" transaction based on the 
content of custom fields. Currently I'm using a Scrip and I'm only able 
to do the following:

* access the custom fields
* make the decision
* comment on the ticket with the reason why it can't be resolved
* reopen the ticket

 From the ticket's history, I can tell that it is resolved first, then 
my scrip adds the comment and reopens it. But yellow "Results" box shows 
only "Status changed from open to resolved".

Is it possible to suppress the status change from open to resolved with 
a scrip or to include the scrip-induced status change in the result box?

-- 
Regards,
Jasper Olbrich