[rt-users] Cancel "Resolve" transaction based on custom fields

[Alex Vandiver]

On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
<jasper.olbrich at students.uni-marburg.de> wrote:
> Is it possible to suppress the status change from open to resolved
> with a scrip or to include the scrip-induced status change in the
> result box?

Unfortunately, neither of these is possible in stock RT.  Scrips can
only run _after_ a chance has happened, and thus have no chance of
preventing it.  They also cannot currently push their results to the
user.
 - Alex