[rt-users] RT 4.2.8 reply emails go out blank

[juniorsa]

On certain email replies the mail arrives blank to the recipient.

In syslog 

Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in
concatenation (.) or string at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
211.
Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text:
Can't call method "content" on an undefined value at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
217.#012#012Stack:#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 
[/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012  [template:6]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 
[/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 
[/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 
[/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 
[/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 
[/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 
[/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 
[/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 
[/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 
[/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 
[/opt/rt4/share/html/Ticket/Display.html:165]#012 
[/opt/rt4/share/html/Ticket/Update.html:303]#012 
[/opt/rt4/share/html/Ticket/autohandler:66]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 
[/opt/rt4/share/html/autohandler:53]
Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in
concatenation (.) or string at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
211.
Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text:
Can't call method "content" on an undefined value at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
217.#012#012Stack:#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 
[/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012  [template:3]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 
[/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 
[/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 
[/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 
[/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 
[/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 
[/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 
[/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 
[/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 
[/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 
[/opt/rt4/share/html/Ticket/Display.html:165]#012 
[/opt/rt4/share/html/Ticket/Update.html:303]#012 
[/opt/rt4/share/html/Ticket/autohandler:66]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 
[/opt/rt4/share/html/autohandler:53]
Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in
concatenation (.) or string at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
211.
Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text:
Can't call method "content" on an undefined value at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
217.#012#012Stack:#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 
[/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 
[/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012  [template:3]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 
[/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 
[/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 
[/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 
[/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 
[/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 
[/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 
[/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 
[/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 
[/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 
[/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 
[/opt/rt4/share/html/Ticket/Display.html:165]#012 
[/opt/rt4/share/html/Ticket/Update.html:303]#012 
[/opt/rt4/share/html/Ticket/autohandler:66]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 
[/opt/rt4/share/html/autohandler:53]


Not sure how to address this. It is problematic as we have no idea which
replies go out blank.

Thanks in advance.




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