[rt-users] RT 4.2.8 reply emails go out blank

[Alex Vandiver]

On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa <gilbert at dido.ca>
wrote:
> On certain email replies the mail arrives blank to the recipient.

This is caused by failure of the HTML -> Text rendering engine.  It
triggers on email (or comments/correspondence) which need to be
embedded into plain-text templates; the most common failing case is
HTML that includes tables.

We're testing a branch (4.2/html-external-formatter) which we expect to
be in 4.2.10; it addresses the problem by adding an optional dependency
(HTML::FormatExternal) which uses an external text-only browser
(such as w3m or elinks) to render the HTML to text.

 - Alex