[rt-users] XLS report failure

Alex Peters alex at peters.net
Thu Jan 29 15:38:01 EST 2015


You need to upgrade to v0.08, which has explicit support for RT v4.2.
On 30 Jan 2015 7:01 am, "Boris Epstein" <borepstein at gmail.com> wrote:

> According to the PERL code (I am sorry, not sure what the official
> location for the version string is) this is RT-Extension-SearchResults-XLS
> v 0.07.
>
> Thanks.
>
> Boris.
>
>
> On Thu, Jan 29, 2015 at 2:39 PM, Alex Peters <alex at peters.net> wrote:
>
>> Are you using version 0.08 of the extension?
>> On 30 Jan 2015 5:30 am, "Boris Epstein" <borepstein at gmail.com> wrote:
>>
>>> Hello everyone,
>>>
>>> I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a
>>> XLS report (XLS dump of a search) I get the following errors in the log:
>>>
>>> [25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
>>> &RT::SQL::PossibleCustomFields called at
>>> /opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
>>> line 80.
>>>
>>> Stack:
>>>
>>> [/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
>>>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
>>>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
>>>   [/opt/rt4/share/html/autohandler:53]
>>> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)
>>>
>>> Has anybody encounter that? Any know cure?
>>>
>>> Thanks.
>>>
>>> Boris.
>>>
>>
>
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