[rt-users] XLS report failure

Boris Epstein borepstein at gmail.com
Thu Jan 29 16:01:06 EST 2015


Thanks for your help Alex!

Do you know if there are any DB changes involved?

Boris.

On Thu, Jan 29, 2015 at 3:38 PM, Alex Peters <alex at peters.net> wrote:

> You need to upgrade to v0.08, which has explicit support for RT v4.2.
> On 30 Jan 2015 7:01 am, "Boris Epstein" <borepstein at gmail.com> wrote:
>
>> According to the PERL code (I am sorry, not sure what the official
>> location for the version string is) this is RT-Extension-SearchResults-XLS
>> v 0.07.
>>
>> Thanks.
>>
>> Boris.
>>
>>
>> On Thu, Jan 29, 2015 at 2:39 PM, Alex Peters <alex at peters.net> wrote:
>>
>>> Are you using version 0.08 of the extension?
>>> On 30 Jan 2015 5:30 am, "Boris Epstein" <borepstein at gmail.com> wrote:
>>>
>>>> Hello everyone,
>>>>
>>>> I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a
>>>> XLS report (XLS dump of a search) I get the following errors in the log:
>>>>
>>>> [25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
>>>> &RT::SQL::PossibleCustomFields called at
>>>> /opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
>>>> line 80.
>>>>
>>>> Stack:
>>>>
>>>> [/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
>>>>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
>>>>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
>>>>   [/opt/rt4/share/html/autohandler:53]
>>>> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)
>>>>
>>>> Has anybody encounter that? Any know cure?
>>>>
>>>> Thanks.
>>>>
>>>> Boris.
>>>>
>>>
>>
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