[rt-users] XLS report failure

Alex Peters alex at peters.net
Thu Jan 29 16:15:33 EST 2015


I have no personal experience with the plugin but its docs seem to suggest
that none should be necessary.
On 30 Jan 2015 8:01 am, "Boris Epstein" <borepstein at gmail.com> wrote:

> Thanks for your help Alex!
>
> Do you know if there are any DB changes involved?
>
> Boris.
>
> On Thu, Jan 29, 2015 at 3:38 PM, Alex Peters <alex at peters.net> wrote:
>
>> You need to upgrade to v0.08, which has explicit support for RT v4.2.
>> On 30 Jan 2015 7:01 am, "Boris Epstein" <borepstein at gmail.com> wrote:
>>
>>> According to the PERL code (I am sorry, not sure what the official
>>> location for the version string is) this is RT-Extension-SearchResults-XLS
>>> v 0.07.
>>>
>>> Thanks.
>>>
>>> Boris.
>>>
>>>
>>> On Thu, Jan 29, 2015 at 2:39 PM, Alex Peters <alex at peters.net> wrote:
>>>
>>>> Are you using version 0.08 of the extension?
>>>> On 30 Jan 2015 5:30 am, "Boris Epstein" <borepstein at gmail.com> wrote:
>>>>
>>>>> Hello everyone,
>>>>>
>>>>> I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a
>>>>> XLS report (XLS dump of a search) I get the following errors in the log:
>>>>>
>>>>> [25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
>>>>> &RT::SQL::PossibleCustomFields called at
>>>>> /opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
>>>>> line 80.
>>>>>
>>>>> Stack:
>>>>>
>>>>> [/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
>>>>>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
>>>>>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
>>>>>   [/opt/rt4/share/html/autohandler:53]
>>>>> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)
>>>>>
>>>>> Has anybody encounter that? Any know cure?
>>>>>
>>>>> Thanks.
>>>>>
>>>>> Boris.
>>>>>
>>>>
>>>
>
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