[rt-users] Cancel "Resolve" transaction based on custom fields

Jasper Olbrich jasper.olbrich at students.uni-marburg.de
Fri Jan 30 05:07:29 EST 2015

On 01/29/2015 11:52 PM, Kevin Falcone wrote:
> On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote:
>> On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
>> <jasper.olbrich at students.uni-marburg.de> wrote:
>>> Is it possible to suppress the status change from open to resolved
>>> with a scrip or to include the scrip-induced status change in the
>>> result box?
>> Unfortunately, neither of these is possible in stock RT.  Scrips can
>> only run _after_ a chance has happened, and thus have no chance of
>> preventing it.  They also cannot currently push their results to the
>> user.
> If you merely need "has a value" rather than "has a specific value"
> you may want
> https://metacpan.org/release/RT-Extension-MandatoryOnTransition

I need "has a value iff another CF has a special value". Thanks for the
hint, I'll have a look at this extension.

Jasper Olbrich

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