[rt-users] Cancel "Resolve" transaction based on custom fields
falcone at bestpractical.com
Thu Jan 29 17:52:45 EST 2015
On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote:
> On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
> <jasper.olbrich at students.uni-marburg.de> wrote:
> > Is it possible to suppress the status change from open to resolved
> > with a scrip or to include the scrip-induced status change in the
> > result box?
> Unfortunately, neither of these is possible in stock RT. Scrips can
> only run _after_ a chance has happened, and thus have no chance of
> preventing it. They also cannot currently push their results to the
If you merely need "has a value" rather than "has a specific value"
you may want
Regardless, you may be able to use its code to write your preferred
solution that cancels the Resolve.
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Size: 221 bytes
Desc: not available
More information about the rt-users