[rt-users] Cancel "Resolve" transaction based on custom fields

Kevin Falcone falcone at bestpractical.com
Thu Jan 29 17:52:45 EST 2015


On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote:
> On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
> <jasper.olbrich at students.uni-marburg.de> wrote:
> > Is it possible to suppress the status change from open to resolved
> > with a scrip or to include the scrip-induced status change in the
> > result box?
> 
> Unfortunately, neither of these is possible in stock RT.  Scrips can
> only run _after_ a chance has happened, and thus have no chance of
> preventing it.  They also cannot currently push their results to the
> user.

If you merely need "has a value" rather than "has a specific value"
you may want
https://metacpan.org/release/RT-Extension-MandatoryOnTransition

Regardless, you may be able to use its code to write your preferred
solution that cancels the Resolve.

-kevin
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