[rt-users] Edit User Information without Admin rights

maks maks at activetelephones.com
Fri Jul 10 13:06:19 EDT 2015

Hello all,

I am wondering how you handle customer user creation and editing. Upon 
creating a ticket with a new requester email a user is created however 
non admin staff accounts cannot edit the Real Name, Email Address, or 
Name fields for the new customer.
If I log in under the administrator account I can utilize the users menu 
to make changes however I wouldn't want to give everyone admin access of 

Any help is much appreciated. Regards,


Ext 201
P. 203-876-7978 - F. 203-876-2810
maks at activetelephones.com

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