[rt-users] Priority value

[ripache at gmail.com]

Thanks Aaron

Sent from my iPad

> On Jul 15, 2015, at 3:04 PM, Aaron McCormack <aaron at backblaze.com> wrote:
> 
> On the new ticket page, if you click from the Basics to Details in the upper right, it'll have the option for selecting a priority.
> 
> You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues.  I haven't done this myself, I generally just use the Queue default priority.
> 
> Aaron
> 
> 
>> On Jul 15, 2015, at 5:16 AM, ripache at gmail.com wrote:
>> 
>> Thanks once again that worked. Perhaps this is a long shot, 
>> Is there a way Priority field be displayed on the queue when the Ticket is being created?
>> 
>> Or have a CustomField, they can choose the Priority value, and update (or set) the Prioirty value?
>> 
>> Thanks once again, really appreciate all of your help.
>> 
>> Richard 
>> 
>>> On Wed, Jul 15, 2015 at 7:08 AM, <ripache at gmail.com> wrote:
>>> Thanks to all for your recommendation, will give it a try a let you know.
>>> Thanks once again.
>>> 
>>>> On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <gareth.dawson at pet.cam.ac.uk> wrote:
>>>> Richard,
>>>> 
>>>>  
>>>> 
>>>> There is an extension by Best Practical that changes the numeric priority to a string.
>>>> 
>>>>  
>>>> 
>>>> https://metacpan.org/pod/RT::Extension::PriorityAsString
>>>> 
>>>>  
>>>> 
>>>> Gareth
>>>> 
>>>>  
>>>> 
>>>> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of ripache at gmail.com
>>>> Sent: 15 July 2015 01:57
>>>> To: rt-users at lists.bestpractical.com; Richard Pacheco
>>>> Subject: [rt-users] Priority value
>>>> 
>>>>  
>>>> 
>>>> Hi, 
>>>> 
>>>> is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :
>>>> 
>>>> 100 - urgent 75 - high, and so on?
>>>> 
>>>>  
>>>> 
>>>> Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?
>>>> 
>>>>  
>>>> 
>>>> Thanks in advanced.
>>>> 
>>>>  
>>>> 
>>>> Richard
>>>> 
>>>> -- 
>>>> Richard Pacheco
>>>> 
>>> 
>>> 
>>> 
>>> -- 
>>> Richard Pacheco
>> 
>> 
>> 
>> -- 
>> Richard Pacheco
> 
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