[rt-users] Priority value

[Aaron McCormack]

On the new ticket page, if you click from the Basics to Details in the upper right, it'll have the option for selecting a priority.

You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues.  I haven't done this myself, I generally just use the Queue default priority.

Aaron


> On Jul 15, 2015, at 5:16 AM, ripache at gmail.com wrote:
> 
> Thanks once again that worked. Perhaps this is a long shot, 
> Is there a way Priority field be displayed on the queue when the Ticket is being created?
> 
> Or have a CustomField, they can choose the Priority value, and update (or set) the Prioirty value?
> 
> Thanks once again, really appreciate all of your help.
> 
> Richard 
> 
> On Wed, Jul 15, 2015 at 7:08 AM, <ripache at gmail.com <mailto:ripache at gmail.com>> wrote:
> Thanks to all for your recommendation, will give it a try a let you know.
> Thanks once again.
> 
> On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <gareth.dawson at pet.cam.ac.uk <mailto:gareth.dawson at pet.cam.ac.uk>> wrote:
> Richard,
> 
>  
> 
> There is an extension by Best Practical that changes the numeric priority to a string.
> 
>  
> 
> https://metacpan.org/pod/RT::Extension::PriorityAsString <https://metacpan.org/pod/RT::Extension::PriorityAsString>
>  
> 
> Gareth
> 
>   <>
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com <mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of ripache at gmail.com <mailto:ripache at gmail.com>
> Sent: 15 July 2015 01:57
> To: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com>; Richard Pacheco
> Subject: [rt-users] Priority value
> 
>  
> 
> Hi, 
> 
> is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :
> 
> 100 - urgent 75 - high, and so on?
> 
>  
> 
> Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?
> 
>  
> 
> Thanks in advanced.
> 
>  
> 
> Richard
> 
> -- 
> Richard Pacheco
> 
> 
> 
> 
> -- 
> Richard Pacheco
> 
> 
> 
> -- 
> Richard Pacheco

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