[rt-users] checking/changing default queue for a user

[Aaron McCormack]

Hi Boris,

Mixing bits of these two might get you on the right track with a scrip processing the ticket upon creation, I use something similar for regex matching patterns in subject lines and assigning to a specific queue.

http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject
http://requesttracker.wikia.com/wiki/AutomaticCustomFieldValue

Aaron


> On Jul 14, 2015, at 2:18 PM, Boris Epstein <borepstein at gmail.com> wrote:
> 
> Hello listmates,
> 
> If I as an admin need to set a certain queue for requests originating from a user - how do I do that? Let us say I have a user John Smith, with an email of jsmith at abc.com <mailto:jsmith at abc.com>. How do I make it so that every ticket by email coming from jsmith at abc.com <mailto:jsmith at abc.com> goes into a certain queue.
> 
> Thanks.
> 
> Boris.

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