[rt-users] Error with MakeClicky

Pierre Legendre pierre.legendre at yandex.com
Thu Jul 16 04:35:21 EDT 2015

Hi all,

We use RT 4.2.11 IR  3.2  on Centos  with Postgresql 9.3.

When we create a ticket or comment/answer a ticket, we have sometimes the following error : 

Jul 13 16:13:42 rtir.intra RT[10560]: [10560] Can't call method "id" on an undefined value at /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default line 115.

The content of the message is saved in database but is not displayed in the web interface. Instead, we have the error : "An internal RT error has occurred. Your administrator can find more details in RT's log files.".

How can I fix this error?

Thank you in advance!!


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