[rt-users] can't create ticket when "On Create Autoreply To Requestors" scrip is enabled

Alex Vandiver alex at chmrr.net
Fri Jul 24 02:23:13 EDT 2015

On Wed, 15 Jul 2015 11:46:08 -0700 Roman Massey <romanmassey at gmail.com>
> On a fairly fresh RT 4.2.9 install, having a weird problem. Unable to
> create tickets, when creating through web interface it sits for about
> a minute then gets an error. When creating through email, it gets
> same error and fires a confirmation email every fetch mail.
> If I disable the scrip “On Create Autoreply to Requestors” then
> everything works fine (other than the requestors don’t get auto
> reply, which i require)

Do other mail-sending scrips work as expected?  Can you show your
RT_SiteConfig.pm?  What are you using as your local MTA?
 - Alex

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